FAQ

About Us

Q: Are you an official Premier League store?
A: We are Ultimate Football Jersey Store (www.eplfootballkit.com), an independent retailer specializing in Premier League style football gear. We offer high-quality fan-style Premier League inspired jerseys that draw design inspiration from EPL clubs, but these are not officially licensed products.

Q: How can I contact customer service?
A: Please contact us via email at [email protected]. We will respond to your inquiry within 24 hours.

About Products

Q: Are your jerseys officially licensed?
A: We offer Premier League Style Replica Jerseys. These products feature design elements and color schemes similar to EPL club jerseys, but we clearly state these are not officially licensed merchandise. Our focus is on providing quality fan alternatives with authentic-looking designs.

Q: What is the quality of the jerseys?
A: Our jerseys are made from professional-grade breathable fabrics, focusing on wearing comfort and durability. Details feature fine embroidery and heat transfer applications to maintain good appearance after long-term wear. See individual product pages for specific fabric information.

Q: What size should I order?
A: We offer standard US/EU sizes. We recommend consulting our detailed size guide on the website, which provides precise body measurements in both inches and centimeters. If you prefer a looser fit, we suggest ordering one size up from your usual size.

Q: Which Premier League clubs do you offer?
A: We offer style jerseys for all 20 Premier League clubs, including classic and current designs for popular teams like Manchester United, Manchester City, Liverpool, Arsenal, Chelsea, Tottenham Hotspur, and more.

Q: Can I customize with player names and numbers?
A: Yes, we offer custom printing services (additional cost) for most Premier League style jerseys. You can select this option on the product page and enter your desired name and number during checkout.

Orders & Shipping

Q: What are your shipping areas and delivery times?
A: We offer worldwide shipping. Orders are typically processed and shipped within 1-3 business days. Delivery times vary by destination:

• Major欧美 countries: 7-15 business days

• Other regions: 15-25 business days
  See our Shipping Policy page for detailed rates and timelines.

Q: How can I track my order?

A: Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to check shipping status on our website or the carrier's website.

Q: Can I cancel or modify my order?
A: Once an order enters processing (usually within 24 hours after payment), cancellation or modification may not be possible. For urgent assistance, please contact us immediately via our customer service email.

Payment & Security

Q: What payment methods do you accept?
A: We accept international credit cards including Visa, MasterCard, American Express, as well as PayPal. All transactions are protected by 256-bit SSL encryption.

Q: Is my personal information safe?
A: We strictly comply with data protection regulations and never share your personal information with third parties. All data transmission is encrypted.

Customer Service

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached. Customized items and sale items are excluded. Return shipping costs are the customer's responsibility.

Q: What if I receive a defective item?
A: Please contact us within 7 days of delivery and provide photographic evidence. After verification, we will arrange an exchange or refund.

Q: How do you handle lost or damaged packages?
A: For shipping issues, please contact us within 48 hours of receiving the package. We will assist you with carrier claims and provide solutions.